§ 1.

Ticket sales and personal data administration on this website are handled by the Event Organizer, i.e. the company The Rock Niezależne Centrum Qltry Michał Łaszewski with its registered office in Wałbrzych (58-300), at Romana Dmowskiego 22. Tax ID (NIP) 8862942916, REGON 022302480.

§ 2.

Tickets are sold directly between the Internet user and the Event Organizer.

§ 3.

Sales are made on a prepayment basis. To purchase a ticket, fill in the order form and then transfer the amount due within 3 business days to the operator's bank account. Within a maximum of 3 business days from the funds being credited to the operator's account, the ticket is sent as a special electronic ticket by e-mail.

§ 4.

For events taking place within two months of the order date, tickets are sent within 3 business days of the payment being credited to our bank account. In other cases, ticket dispatch may be delayed due to ticket production — a relevant notice will then appear in the event description.

§ 5.

The contract for the purchase of tickets is deemed concluded when the order confirmation is received by e-mail.

§ 6.

Detailed information on ticket sales for individual events is published in the purchase procedure visible after selecting the event.

§ 7.

Orders unpaid within 3 business days of being placed are automatically deleted. The payment deadline cannot be extended. To purchase tickets after an order has been deactivated, a new order must be placed.

§ 8.

The Event Organizer bears full responsibility for cancelling the event. In such a case, refunds are made by the event organizer, unless otherwise provided in a separate agreement (e.g. if the event is postponed).

§ 9.

All comments and complaints regarding the organization of events should be addressed to the Event Organizer.

§ 10.

When purchasing tickets, a Customer concluding a contract in the ticket sales system off-premises or at a distance, pursuant to Article 38(12) of the Act of 30 May 2014 on consumer rights (consolidated text: Journal of Laws of 2020, item 287, as amended), is not entitled to withdraw from the contract without giving a reason, as referred to in Article 27 of the Act of 30 May 2014 on consumer rights.

§ 11.

Complaints related to ticket sales should be sent by post to the Event Organizer's address given in paragraph 1 or by e-mail to [email protected]. The complaint will be considered within 14 days of receipt. If the complaint is accepted, a refund for the purchased tickets is made within a maximum of 14 days — via the same payment channel used to pay for the order (i.e. a bank transfer or via the payment operator).